Otsuka Foods



Quality assurance support mechanism

Otsuka Foods has established quality assurance and quality control systems to ensure delivery of safe and trustworthy products. This is based on our corporate philosophy, “Food begins with spirit, creating deliciousness, safety, peace of mind and better health.”

Delivering safety and peace of mind to customers

As a member of the Otsuka group, we place the highest priority on those who consume our products. We have therefore established a quality control system with the primary goal of safety and peace of mind.

As part of our rigorous quality assurance system, we reinforce our product value chains with quality policies, quality management systems, and action declarations.
We are also working to improve product quality based on valuable feedback from customers.

  • Product Design

    Our corporate philosophy, “deliciousness, safety, peace of mind and better health,” leads us to constantly take on new challenges. This involves not only providing great taste but also improving product design, starting with the selection of raw materials, and making products that are easy to use and have proper packaging. We will continue to provide products and services that enable customers to live healthy lives with a smile.

  • Selection of Raw Materials

    The selection of raw ingredients involves not just the pursuit of great taste, but also the use of a quality control system. In addition to identifying genetically modified organisms and allergenic substances, the system must ensure safety and hygiene control with respect to residual pesticides and other harmful substances. This information is gathered from raw material manufacturers, and if necessary, raw materials are only selected after safety confirmation using factory audits.

  • Product Specifications and Labeling

    While complying with all applicable food laws and regulations, we promote quality for product use by customers. Otsuka Foods therefore strives to enhance ease of product use, safety during preparation, and labeling that is easy to understand.

  • Factory Initiatives (manufacturing)

    We guarantee quality with proper processes for everything from raw material procurement to production. Moreover, every manufacturing employee maintains high quality awareness.

  • Traceability

    Otsuka Foods has a system that manages tracking records for each product, including raw material, production, and distribution information.

Utilizing Customer Feedback

Feedback received by our customer relations personnel is taken very seriously. It is shared internally, and is used appropriately to improve product design and delivery.
We strive to earn the trust of our customers by promoting manufacturing from the consumer’s perspective and by improving customer satisfaction.